Updated  28 May 2024

Q: Does Kleva SmartPlay offer refunds?

A: Unless purchased at a clearance rate (60% or more off the full price), our goods are sold subject to a 30-day money-back guarantee and in some cases, an additional money back guarantee period or a risk-free trial period may be agreed with you. This is only applicable to products bought online, through our call centre or during Live Events (this does not apply to products you purchase from a retailer). 

Please refer to paragraph 3 of our Terms and Conditions to find out when and how you can return a purchase and receive reimbursement. 

Q: What if my product was received damaged or faulty? 

A: You are entitled to a replacement, repair or refund if you receive your product damaged or faulty. For more information, please refer to paragraph 4 of our Terms and Conditions. 

Q: If I bought a Kleva SmartPlay in store, am I able to return it?  

A: Unfortunately, if you bought a product directly from a retail store (both in-store or via their website/online platform) you are unable to return it to us. If the product is damaged or faulty, it must be returned to the retail store and is subject to the store’s return policy. 

Q: I have sent my product back, when will I see the refund?

A: Once the goods are returned to the warehouse, please allow 7-14 days for this to be actioned and processed back to your card. 

Q: What do I do with RMA number? 

A: Put your return authorisation number (RMA) on the inside and outside of the package for clear identification at the warehouse. Please do not write your RMA on the original product packaging. 

Q: Do I have to pay for return shipping? 

A: Yes, it is your responsibility to pay for return shipping of the product if you decide not to keep it.